The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. The Default Gateway entry is typically the IP address of the access point. In the Start Search or Run dialog, type cmd. If you do not know the IP address of the access point (wireless router), then do the following. Open a Web browser, and then type the IP address of your access point in the address field. The SSID of the printer must match the SSID of the wireless network. Network printer does not appear in the printer selection list during installation Make sure the printer is on the same wireless network as the computer Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. Make sure the printer and access point are not separated by poles, walls, or support columns containing metal or concrete. The printer is located away from obstacles or electronic devices that could interfere with the wireless signal. The computer and printer are both connected to the same wireless network. The printer driver is installed on the computer from which you are performing a task. The Wi-Fi indicator is green and successfully connected. The printer and the computer are within the range of the wireless network.įor most networks, the printer and the computer should be within 100 feet (30 meters) of the access point (wireless router). If you are not sure if your security information is correct, then run the wireless setup again. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key. Log on to the access point and check the security settings.Ī security key is like a password. Your WEP key or WPA passphrase is correct (if your network is secure).
If you are not sure if your SSID is correct, then run the wireless setup again. Print a network setup page to verify the SSID the printer is using.
If your network has Internet access, then try connecting to the Internet over a wireless connection. Try accessing other computers on your wireless network. The wireless network is working properly. The printer, the computer, and the access point (wireless router) are all plugged in and turned on. Before beginning to troubleshoot the wireless printer, verify the following:
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